Info & FAQ
Live Support |

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your items, add them to your shopping cart and click "Check Out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?

Orders can be placed over the phone by calling ElegantGiftGallery.com at (239) 596-0528. One of our friendly and helpful customer care representatives can assist you with your order. Our customer care representatives are available to assist you Monday - Friday (10:00 AM to 5:00 PM EST). We'd love to talk to you!

Can you "rush" my order?

Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing time and shipping time, please call customer service at 239 596-0528 during regular business hours Monday through Friday 10AM to 5PM EST. We will do everything we can do to accommodate your request whether it's rush processing or expedited shipping, or both! Once an order is in processing, we cannot change, cancel or rush the order.

What are my payment options?

Orders can be placed online using Visa, American Express, MasterCard, Discover and Pay Pal. At this time, we are not accepting checks or money orders.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Florida (6%)

Do you have a minimum order requirement?

Elegant Gift Gallery has no minimum order requirement for most of our favors. There are some exceptions, please check the product information pages.

Do you offer samples?

You can order most of our favors in quantities of one with exception of personalized, edible or items sold in a set. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with our customer relations advisers, you will be refunded the original ground shipping cost.

Order Tracking

How do I check the status of my order?

You have several options for tracking your order:

Track directly from our website.

Track from the UPS website with your UPS tracking number, which we will email you when your order has shipped from our location.

If your order is shipped directly from one of our vendors, please contact our customer service Mon-Fri 11AM – 6PM EST at 239 596-0528 or email us at info@elegantgiftgallery.com

Will I get an email confirmation after I place my order?

Yes, you will receive two emails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. If you don't receive an order confirmation email to your inbox, please check your junk mail or spam folder. To prevent future emails from being sent to spam or junk mail folders, please add elegantgiftgallery@aol.com to your approved senders list. The second email will provide tracking information once your order has been shipped.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 11AM – 6PM EST at 239 596-0528 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made.

What if my order is undeliverable?

If UPS is unable to deliver your order due to incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by UPS to redeliver the package. We do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the receiver's responsibility to contact UPS for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and UPS will charge another fee to reship.

Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying quality items, and we hope that you will be pleased with your order. Unlike many of our competitors, we are upfront about our return policy and do not hide the amount of days or high restocking fees. We want you to be satisfied with your order and that is why we have a fare return policy. ElegantGiftGallery.com allows a full 10 days to return your full order and we DO NOT charge restocking fees. We do not accept partial returns.

Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are lip balms, lollipops, manicure sets, drink mixes, coffee, tea, jelly, honey and flip flops.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. We strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit usually takes 3 to 5 business days.

Can I return personalized items?

Due to the nature of these items, personalized favors and gifts are non-returnable and non-refundable.

Can I return edible, cosmetic or personal care items?

Due to the nature of these items, edible and cosmetic favors and personal care products are non-returnable and non-refundable.

Do you charge restocking fees?

We do not charge restocking fees!

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 10AM – 5PM EST at 239 596-0528 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came with the box. We suggest that you email us a photograph of the damaged box and/or items to expedite the claims process.

Shipping

When will my order ship?

Our shipping model is easy to understand! Processing time (pulling and packaging your order) + shipping time = delivery time. Most orders ship within 1 to 2 business days. If an item requires personalization, production time could take longer, depending on the item. Most orders will deliver within 5 to 7 business days depending on your chosen method of delivery.

Do you ship to Post Office Boxes?

Unfortunately, we cannot ship to PO Boxes

Do you ship to APO/FPO addresses?

Yes, However, we do not guarantee delivery times on these orders. Please call us directly to place an APO/FPO.

Do you ship to Canada?

Yes, Canada Brokerage: We are not responsible for any duties, taxies or brokerage fees associated with a shipment, nor are we familiar with import regulations and will not be responsible for fees/damages associated with noncompliance.

Do you ship internationally?

At this time, we do not ship outside the U.S territories.

Shipping calculations for the 48 contiguous United States are based on pre-tax and pre-discount merchandise totals. You can get a shipping quote prior to checking out.

Will the items on my order ship together or separately?

In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment. If an item is on backorder, the order may be held so that it will ship complete once the item is back in stock.

FAQ's

What is your contact information for the press?

All press inquiries should be emailed or addressed to the following address: info@elegantgiftgallery.com

Where can I read feedback from your customers?

If you'd like to know what our customers are say about us, please visit our testimonial page.

Contact US

If you have any questions and would like to speak with a customer relations advisor, you can contact us by:

Phone: call us during normal business hours, (239)596-0528. We're here Monday through Friday 10AM to 5PM EST to serve you.

Email: Email us at info@elegantgiftgallery.com. Most emails are answered within 24 hours.

Live Chat: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is available 24 hours a day.

Mail:
Attn: ElegantGiftGallery.com
2927 Cinnamon Bay Circle
Naples, Florida 34119

Privacy and Security

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

How do you use my contact information?

All press inquiries should be emailed or addressed to the following address: info@elegantgiftgallery.com

How do I submit my products for consideration?

In our quest for unique products we welcome vendor inquiries. Please email us at info@elegantgiftgallery.com

Edible Items

Are edible items returnable?

Due to the nature of the product, edible items are non-returnable and non-refundable.

What if my chocolate order arrives melted?

All orders containing chocolate should be shipped via UPS next day air during the months of May-September and UPS 2nd day air October – April. We are not responsible for melted orders that are not shipped via these recommended methods or are left outside after delivery. We recommend having your order shipped to an address where an adult will be available to accept the package as a signature is required upon delivery.

When can I expect to receive my order containing edible items?

Edible orders are processed within 5-10 business days. Orders containing chocolate will only ship Monday – Wednesday. If a space is provided on the product page, you may request that your order ships on a certain date to ensure the freshest product possible for your event.

Do you ship edibles outside of the US?

We are unable to ship outside of the US at this time.

Can I ship the non-chocolate items on my order via UPS ground?

If you are ordering chocolate items as well as other items that will not melt, we encourage you to place them on a separate order to reduce your shipping fees.

Why is a cooler and ice pack fee added to my chocolate order?

Some chocolate items require a cooler and ice pack to ensure that they do not melt in transit. This fee ranges from $7.50-$14 and is mandatory.

 

Our Baby Favors Site

Elegant Gift Gallery is proud to announce the launch of our new website dedicated exclusively to baby favors. Please click to enter!