Returns & Replacements
What is your return policy?
If you’re not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 7 days of delivery to you. All returns must be packaged in the original shipping cartons, including packing materials. Please note we do not accept partial returns. We do not creditback shipping costs.
We do not refund shipping costs or RUSH processing fees. We don't accept returns on any personalized, edible, perishable, sample, clearance and special order items. Handmade sachets, and ribbon as well as plants are considered special order items and cannot be returned.
As we do our best to process and ship orders in a timely manner, we can't be responsible for packages that are placed at the last minute and do not arrive do to situations that are beyond our control such as weather, natural disaster or other situations. UPS will not refund the shipping even if express shipping if situations arise where the packages are delayed and that it was beyond their control. If you choose to order at the last minute you will have to assume the risk and the liability of the shipping as well as the return shipping if the items do not arrive on time. Also keep in mind any personalized items are not returnable. We highly recommend that you place your order well in advance of your event that any unforeseen delays will not have your package arrive after your event.
Please email us at email@example.com if you would like to return your order or if you have any questions about our return policy.
All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.
What is your replacement policy?
If for some reason an item or items arrive damaged, please take a photo of the damaged item and email it to firstname.lastname@example.org. witinn 5 days of delivery. We will then contact the manufacturer and they will determine if the item is damaged. If the manufacturer determines the item is damaged you will get a replacement.